[ T R A I N I N G  A N D  P E R F O R M A N C E  S U P P O R T ]

Training and performance support are two of the most immediate and effective tools to effect organizational change.

W H A T  I S  T R A I N I N G ?

Training prepares employees to perform new skills. Relevant Learning specializes in the development of self-directed learning materials that dramatically reduce the time and expense inherent in classroom training while ensuring the successful transfer of skills to the learner. Effective self-directed training programs include:

specific learning objectives
overview of course materials
clear operational instructions
varied learning techniques
feedback to trainees
user control of the learning experience
meaningful and challenging activities
graphics to illustrate concepts
frequent practice exercises
self-testing

W H A T  I S  P E R F O R M A N C E  S U P P O R T ?

Once learners are trained they still need support in applying knowledge and skills on the job. Relevant Learning's performance support systems play a key role in reengineering and change managment efforts by guiding employees with just-in-time answers to real-world problems. Effective performance support systems provide on-the-job help with:

making choices
accessing difficult, hard-to-remember, and critical business information
performing tasks
making comparisons
decision making
using software systems and other technical tools
troubleshooting
preventing critical errors