[ T A N G I B L E  T O O L S]

Delivering the complete solution means delivering all the necessary tools to ensure success. The following examples are just a few of the possible building blocks that might be used.

F O R  T R A I N I N G

Self-directed training programs allow employees to master new skills and abilities that fulfill organizational goals, hence these programs might include:

e-learning (web-based training, cd-rom, etc.) leaders guides & student workbooks
video programming and scriptwriting

F O R  P E R F O R M A N C E  S U P P O R T 

Peformance support systems provide employees with just-in-time support for the tasks at hand, hence these systems might include:

EPSS
online business practices and job aids
Knowledge management design
Change management